FAQs
Frequently Asked Questions
Products
What does HINGARE sell?
HINGARE offers handcrafted heritage fashion from Bangladesh. Our collection currently features genuine leather wallets, belts, bags, and shoes, and we plan to add more handmade fashion over time.
Is HINGARE USA the same brand as HINGARE in Bangladesh?
Yes. HINGARE USA is the United States home of the same brand. The products, quality, and packaging are the same as everywhere else HINGARE is sold.
Is your leather genuine? Do you use faux or synthetic leather?
HINGARE uses only genuine, real leather in our leather products. We do not use imitation, faux, or synthetic ("vegan") leather. Genuine leather is a natural material, so small variations in grain, texture, and color are normal and make each piece unique. Some parts of a product, such as thread, lining, or metal hardware, are made from other materials.
What kind of leather do you use?
We make our leather products from full-grain and top-grain leather. Both come from the top layer of the hide, which is the strongest and most attractive part. The leather type is listed on each product page.
What is the difference between full-grain and top-grain leather?
Full-grain leather keeps the hide's natural surface, so you see the real grain and character. It is very durable and develops a rich patina with age. Top-grain leather has its surface lightly smoothed, which gives a more even, refined look while staying strong and durable.
How can I tell it is real leather?
Real leather has a natural, slightly uneven grain, a rich leather scent, and it softens and develops a patina with use. Faux leather usually looks perfectly uniform and feels plastic-like.
Where are your products made?
Our products are handcrafted by skilled artisans in Bangladesh.
Will my product look exactly like the photos?
We photograph our products as accurately as we can, but screen settings and the natural character of handmade materials mean color and texture can vary slightly.
How do I choose the right size?
Please check the size details on each product page. If you are unsure, email us at support@hingareusa.com and we will help you choose.
Orders and payment
What payment methods do you accept?
All available payment options are shown at checkout.
Can I change or cancel my order?
Please contact us as soon as possible. We may be able to make changes before your order ships, but once it is in transit we are unable to modify it.
Shipping
Where do you ship?
We currently ship to the United States.
How long does shipping take, and what does it cost?
Available shipping methods, estimated delivery times, and costs are shown at checkout. See our Shipping Policy for details.
How can I track my order?
Once your order ships, you will receive an email with tracking information.
Returns and exchanges
What is your return policy?
Please read our Refund Policy for eligibility and how to start a return. Contact us before sending anything back.
What if my item arrives damaged or wrong?
We are sorry if that happens. Please email us with your order number and a photo, and we will make it right.
Care
How do I take care of my leather goods?
See our Leather Care Guide for simple tips that keep your leather looking great for years.
Still have a question? Contact us and we will be happy to help.